#TBSCONF19

Tour & Taxis, Brussels

The Banking Scene


The conference that brings together industry peers, leaders and influencers to debate the changing nature of banking. It’s a unique platform that explores how we could improve customer engagement, embrace innovation and support new business models in a digital world.

Banking for Humanity

To live up to customer and societal expectations, banks need to embrace new technologies. But just being digital isn’t good enough. Consumers expect a personal service, a human touch and relevance. Choosing the right path to sustainable relationships is essential.

Innovation in payments

We will dive into the first results and the lessons learned from Instant Payments projects, PSD2 and the opening of API environments.

What is the status mid 2019? How similar or how diverse is the Benelux market? How will the evolution of payment innovations be influenced by IoT and Artificial Intelligence?


Photos 2019


The Banking Scene 2019, May 14, Tour & Taxis in Brussels.

Download the research

Program


LEARN MORE ABOUT OUR 2 TRACK AGENDA PREVIEW

Banking for Humanity Track 1

  1. Doors open

  2. Opening

    read more
  3. Banks have an Important Role to Play in Society

    with Chris Buijink
  4. Doing Digital - Lessons from Leaders

    with Chris Skinner
    read more

    Doing Digital - Lessons from Leaders


    Banking for Humanity
    from untill

    Chris Skinner
    There are a small group of banks who are transforming to be digital banks. As we all know, this is incredibly difficult for a long-established bank with thousands of people and millions of customers. What are they doing right? How are they doing it? Why do we think they are digital banks? Is there a way we could all follow their path?

    During the last year, Chris Skinner has been travelling the world, talking to banks that are doing digital. He selected five to be case studies for his new book - JP Morgan Chase, ING, BBVA, DBS and China Merchants Bank. From those interviews and discussions, Chris has found many lessons from banks that are doing digital right, and will share these lessons with the audience.

  5. Coffee Break (Hotel de la Poste)

  6. Make banking more human: opportunities and pitfalls

    with Vivek Bajaj
    read more

    Make banking more human: opportunities and pitfalls


    Banking for Humanity
    from untill

    Vivek Bajaj
    How AI is augmenting Human Intelligence

    Participate in our poll: “Do you think consumers would agree that their bank uses (new) technologies to improve their services?”


  7. Panel: looking for the secret ingredients in AI for a more human-centric banking: challenges and opportunities

    with Vivek Bajaj
    with Laurent Marochini
    with Adrien Kirschfink
    with Rigo Van den Broeck
  8. Fintechs opening borders in Europe: Raisin

    with Tamaz Georgadze
  9. Lunch Break (Hotel de la Poste)

  10. Stepping up to the challenge of responsible banking: the UNEP FI Initiative

    with James Vaccaro
    read more

    Stepping up to the challenge of responsible banking: the UNEP FI Initiative


    Banking for Humanity
    from untill

    James Vaccaro
    Participate in our poll: “Do you think consumers believe banks should do more for climate?”

  11. Banking with a Human Touch

    with Esther Stegman
  12. Zweite Sparkasse - the idea of a social Bank and FLIP - an example of financial education in Austria

    with Günter Benischek
    with Philip List
  13. Coffee Break (Hotel de la Poste)

  14. Femtech in Finance - The Untapped Opportunities

    with Dr Anino Emuwa
  15. Personalized Customer Journey: How to get there?

    with Joanna Gaweda
    read more

    Personalized Customer Journey: How to get there?


    Banking for Humanity
    from untill

    Joanna Gaweda
    Elke, Thomas, Martine and Gerard… Different people with different hobbies, lifestyles, goals and worries. Are today’s banks ready to embrace available technologies to adapt its offering and communication to the uniqueness of their customers to build a truly valuable relationship?

    How to create relevant content to humanize the banking service in a digital environment? Let’s find out!
  16. Panel debate: a retail bank's changing role through technological evolutions

    with Esther Stegman
    with Steven Geclowicz
    with Chris Skinner
    with Peter van Hees
    with Kam Chana
    read more

    Panel debate: a retail bank's changing role through technological evolutions


    Banking for Humanity
    from untill

    Kam Chana
    Participate in our poll before panel: “Will the banks of today still dominate banking in 10 years from now?”
    Participate in our poll after panel: “Will the banks of today still dominate banking in 10 years from now?”


Innovation in Payments Track 2

  1. Doors open

  2. Opening

    read more

    Opening


    Innovation in Payments
    from untill



  3. Making Moonshine - the Art and Science of Innovation

    with Andrew Vorster
  4. Innovation in the Payments Experience, a revolutionary approach to connecting with your customers

    with Helle Reiff Koggersboel
  5. [cancelled] And they lived happily ever after: the future of Instant Payments and Cards

  6. Coffee Break (Hotel de la Poste)

  7. Panel debate: Instant Payment Developments in the Benelux

    with Inge Van Dijk
    with Kristine De Lepeleire
    with Frank De Poortere
    with Marjolein Hamer
    with Luc Gillain
    read more

    Panel debate: Instant Payment Developments in the Benelux


    Innovation in Payments
    from untill

    Luc Gillain
    Participate in our poll: “how many consumers have ever heard of instant payments
    Participate in our poll: How important are Instant Payments to you?”
    Participate in our poll: When do you think Instant Payments will become the new normal?



  8. Panel: PSD2 developments in Benelux: explained by the business

    with Jacques Pütz
    with Scott McInnes
    with Natalie Staniewicz
    with Begoña Blanco Sanchez
    with Amaury Besse
    read more

    Panel: PSD2 developments in Benelux: explained by the business


    Innovation in Payments
    from untill

    Amaury Besse
    Participate in our poll: “How many people have ever heard of PSD2?”


  9. Lunch Break (Hotel de la Poste)

  10. Is anybody there? From chatbots to the Internet of Things

    with Henri Dewaerheijd
  11. Panel debate: wearables vs mobile payments: from Fitbit to Apple Pay, from Watch to Ring

    with Andrew Vorster
    with Karine Van Keer
    with Yvonne Duits
    read more

    Panel debate: wearables vs mobile payments: from Fitbit to Apple Pay, from Watch to Ring


    Innovation in Payments
    from untill

    Yvonne Duits
    Participate in our poll: How would you like to pay in the future in a store, in a restaurant or a bar?
    Participate in our poll: Suppose you owe your friends some money, how would you like to pay them back?
    Participate in our poll: Would you trust your fridge or car to make a payment for you?

  12. From Open Banking to Platform Banking

    with Hakan Eroglu
  13. Coffee Break (Hotel de la Poste)

  14. From the product you have to the service you need

    with Marijke Koninckx
  15. The customer is king, long live the bank

    with Ali Mentesh
    read more

    The customer is king, long live the bank


    Innovation in Payments
    from untill

    Ali Mentesh
    Participate in our poll: Which elements do you think are most important to focus on when defining your digital payments framework?
    Participate in our poll: What is the main challenge you expect to face in offering a truly digital payments experience?

  16. The Temptation of Invisible Payments: Nirvana or No Big Deal?

    with Brian Bushnell

Workshops Track 3

  1. Invitation only: Brainstorm for platforms – The future that could destroy banks as we know them (in Courtside)

    read more

    Invitation only: Brainstorm for platforms – The future that could destroy banks as we know them (in Courtside)


    Workshops
    from untill

    Session in Hotel de la Poste, ground floor: at Courtside
    Banks are too big to fail… this is something that we often hear. At the same time, technology is one of the most important drivers for profound - not to mention disruptive - business change. “Software is eating the world”, said Marc Andreessen almost 10 years ago.
    Are you ready to critically evaluate your business and consider all options to stay ahead of the curve? In this hands-on workshop, we’ll look at the power of “platformication” and what it means for your business. We’ll brainstorm around the platform that avoids banks as we know them being wiped out … even more, puts them in pole position for the future.
  2. Fireside chat with Bankable: how to build a digital bank in 6 months (in Skybox)

    with Eric Mouilleron
    read more

    Fireside chat with Bankable: how to build a digital bank in 6 months (in Skybox)


    Workshops
    from untill

    Eric Mouilleron
    Session in Hotel de la Poste, first floor: in Skybox
    Banks are too big to fail… this is something that we often hear. At the same time, technology is one of the most important drivers for profound - not to mention disruptive - business change. “Software is eating the world”, said Marc Andreessen almost 10 years ago.
    Are you ready to critically evaluate your business and consider all options to stay ahead of the curve? In this hands-on workshop, we’ll look at the power of “platformication” and what it means for your business. We’ll brainstorm around the platform that avoids banks as we know them being wiped out … even more, puts them in pole position for the future.
  3. Invitation only: Meeting your customer’s future needs – get inspired by new technologies (at Courside)

    read more

    Invitation only: Meeting your customer’s future needs – get inspired by new technologies (at Courside)


    Workshops
    from untill

    Session in Hotel de la Poste, ground floor: at Courtside
    At present, you are serving your clients using the insights you have today and the technologies you master today.

    But the times they are a-changin’: new technologies are emerging to help meet the future needs of your customers. Blockchain, VR, AR, AI, deep learning, … it’s difficult to get around the buzzword bingo nowadays. So how can you turn this to your advantage and use new technologies as a source of inspiration?
    In this hands-on workshop, we’ll explore together with you how these new technologies can be an enabler to deliver tangible value for your clients, stay relevant and be future-proof.

  4. Bank as a platform : from Omnichannel to Open Banking + launch new consortium initiative - Cash2All (Session in Hotel de la Poste, first floor: at Courtside)

    read more

    Bank as a platform : from Omnichannel to Open Banking + launch new consortium initiative - Cash2All (Session in Hotel de la Poste, first floor: at Courtside)


    Workshops
    from untill

    Session in Hotel de la Poste, ground floor: at Courtside

    16:30 Bank as a platform : from Omnichannel to Open Banking 
    The retail industry has had to change dramatically and banks are no different. So, what are the key ingredients to building the bank of the future?

    This presentation will discuss how banks can change the way that they serve clients, offering better banking services in a digital world and delivering omnichannel experiences through all the bank’s touchpoints and cashpoints.

    Open Banking will be a catalyst for greater digital transformation in banking and create new business models that will enable an ecosystem that drives revenue. True omnichannel integration is the foundation for open banking and how banks rewrite the rules on delivering financial services.

    Nicola Simeone, Head of Professional Services, Auriga

    17:00 Contraste Europe and Auriga present a new consortium initiative - Cash2All 

    The decline in the number of bank branches has created a “cash desert” in which citizens struggle to get easy access to cash. Today in Belgium, residents in over 400 postcodes do not live within reasonable distance of an ATM. The latest announcements on bank branch closures only exacerbate this situation.

    Cash2All brings together the collective expertise of its partners to tackle this challenge. It aims to offer the public basic access to cash and ATMs, as well as additional advanced services, while also providing financial institutions with a cutting-edge, cost-effective and complete solution that helps them provide the best service possible.

  5. Fin and Tonic by B-Hive (in Skybox)

    read more

    Fin and Tonic by B-Hive (in Skybox)


    Workshops
    from untill

    Session in Hotel de la Poste, first floor: in Skybox
    Financial inclusion is all about giving individuals easy and affordable access to financial products and services when they need it most. Belgium is struggling to adopt new mobile payment technologies. Whether it's payments via mobile phones or via contactless card, the mass consumer market is still not convinced.
    That means that solutions most be found for the physically impaired, the mentally challenged, the unbanked (such as refugees, homeless, ...). And even children often are overlooked when it comes to digital payments (they cannot get a regular bank card...).
    In this Fin and Tonic, multiple speakers will dive deeper into what it takes to financially include any group of individuals! Anywhere!
    AGENDA:
    • 18:00 - Doors
    • 18:30 - Welcome + New Members
    • 18:40 - Use Case by our members and partners
    • 20:10 - Panel + Q/A
    • 20:30 - Drinks & Networking
    SPEAKERS:


    In Official Collaboration with The Banking Scene! Free for participants of The Banking Scene, but please register here.

2019 Speakers


Speaker Adrien Kirschfink

Adrien Kirschfink

Managing Director, Banking Practice Lead Belux
Accenture

Speaker Adrien Kirschfink

Adrien Kirschfink

Managing Director, Banking Practice Lead Belux at Accenture

As a Managing Director, Adrien Kirschfink is leading Accenture’s NEW Banking practice in Belgium & Luxembourg leveraging his deep banking industry expertise to help Accenture’s Banking clients rotate successfully to the NEW. In the NEW Banking practice Accenture experts transform the business of their clients, using new technologies and creating an eco-system of innovation focusing on the entire banking value chain.

Next to that, Adrien Kirschfink also leads the Digital and Distribution & Marketing practice in Luxembourg where he helps companies harness the full power of Digital. Adrien is passionate about the human face of interactions and the huge impact people have and will continue to have in an even more digital and sustainable world. He leads the yearly Market Pulse Survey of Accenture, an online survey of over 1000 banking customers, focusing on the experience and relationship Belgian customers have with their bank.

 All along his career both in Europe and North America, Adrien gained experience in building new businesses, recruiting & managing large and diverse (international) practices, and being end-to-end responsible for business development/sales and delivery of projects launching new customer experiences, products and services as well as new businesses for our clients.

 
Adrien his areas of expertise are: Digital Strategy & Transformation, New Business Models, Distribution Strategy & Transformation, Customer & Growth Strategy (Retail, Corporate Banking / Utilities), Marketing Strategy (Retail Banking, Corporate Banking) and Front-to-back (end to end) customer experience design.”

Speaker Ali Mentesh

Ali Mentesh

Business Development Manager, Payments
Temenos

Speaker Ali Mentesh

Ali Mentesh

Business Development Manager, Payments at Temenos

Ali Mentesh is responsible for Business Development of Temenos’ unique payment product offering. Since joining Temenos in 2018, Ali has been responsible for promoting the Temenos Payments Hub proposition and has been spearheading Temenos’ engagement with the payments sector including new entrants, challengers, traditional banks, aggregators and infrastructure providers to drive awareness of the growing success of Temenos in payments. Ali has over 20 years of experience in the payments sector including regional roles across Europe, the Middle East and Africa at Visa, ACI, FIS and Volante. 
 
Ali is deeply involved in industry initiatives around new methods of payment, regulatory compliance and Fintech engagements. 

Speaker Amaury Besse

Amaury Besse

Senior Business Manager
Tink

Speaker Amaury Besse

Amaury Besse

Senior Business Manager at Tink

Amaury Besse is leading Tink's development in Belgium and France. Founded in 2012, Tink offers its products on a cloud-based platform that usher in a new future of banking. Its platform includes Account Aggregation, Payment Initiation, Personal Finance Management and Data Enrichment.

Amaury has extensive experience in fostering partnerships between innovative SaaS companies and corporations redesigning their customer experience.

Speaker Andrew Vorster

Andrew Vorster

Innovation Catalyst/Public Speaker
AndrewVorster.com

Speaker Andrew Vorster

Andrew Vorster

Innovation Catalyst/Public Speaker at AndrewVorster.com

The former VP of Technology Research at Visa Europe, Andrew is a passionate technologist and disruptive innovator.

A regular commentator and mentor within the FinTech scene he is a familiar face on stage at events like Money20/20CES , Trustech and many more. His current primary activity is global scanning and scouting for TIPS – Technologies, Innovations, Patents and Start-ups behind the trends that are driving new business models and shaping consumer behaviour. 
 
As an Innovation Catalyst, he works with both established organisations and start-ups across the world in order to help them envisage the range of possible futures fuelled, accelerated and enabled by technology.

Speaker Begoña Blanco Sanchez

Begoña Blanco Sanchez

Expert Payments
ING Belgium

Speaker Begoña Blanco Sanchez

Begoña Blanco Sanchez

Expert Payments at ING Belgium

Begoña Blanco Sánchez has spent more than 12 years in the payments industry, gaining unparalleled experience in PSD1, SEPA, Instant Payments and PSD2. Currently, she is Payment Expert at ING Belgium. Prior to that she was Head of Product Management, Senior Product Manager Direct Debits and SEPA.

Begoña is ING’s representative at Febelfin and represents Belgium at the European Payments Council.

Prior to this, she worked as Treasury Sales Advisor and Relationship Manager among other positions. Begoña holds a Master's degree in Economics.


Speaker Brian Bushnell

Brian Bushnell

Senior Business Consultant
Sopra Banking Software

Speaker Brian Bushnell

Brian Bushnell

Senior Business Consultant at Sopra Banking Software

Brian is Benelux Head of Business Consulting at Sopra Banking. He works primarily in the financial services and payments industries, having spent over 20 years helping top-tier banks, merchants, payments processors and networks, as well as technology providers. His work over the last decade has put him at the heart of developments in Open Banking, FinTech, ecosystems and platform business models, payments innovation and emerging regulatory change.

He leads a management consulting practice helping clients create tangible value, ranging from clarifying long-term strategy, developing innovative new businesses and products, entering new markets, developing creative new business and operating models, streamlining legacy operations and helping accelerate their ongoing digital and operational transformations.

Brian has written extensively on the European payments and banking industry, and is a regular keynote speaker on various banking innovation topics, including: Emerging Open Banking Ecosystems and Business Models; PSD2: the Future of Banking Directive; The future of payments; Payments innovation: Evolution not Revolution; Fintech and Bank co-opetition. Brian is also involved in Sopra’s European Open Banking, PSD2, payment and transaction-banking thought leadership, and supports the development of efforts on digital solutions and regulatory trends. 
Speaker Marjolein Hamer

Marjolein Hamer

Value Proposition Expert Payments and Cards
ING Wholesale Banking

Speaker Marjolein Hamer

Marjolein Hamer

Value Proposition Expert Payments and Cards at ING Wholesale Banking

Marjolein is within Wholesale Banking responsible for developing a new expert domain within the payment area that delivers innovative and integrated payment solutions. She has 10 years of experience working for ING in diverse roles that allowed her to focus, engage and be passionate about clients. In her last position as global product lead of instant payments, she was responsible for the strategy and roll-out of instant payments in the ING network. 


Speaker Chris Buijink

Chris Buijink

President
Dutch Banking Association

Speaker Chris Buijink

Chris Buijink

President at Dutch Banking Association

Chris Buijink is President of the Dutch Banking Association. Chris Buijink (1954) studied Political Science at the University of Amsterdam and worked there as a junior-assistant at the Europe Institute. In 1980 he entered the Ministry of Economic Affairs. 
He held several positions, a.o. deputy Director-general of Foreign Economic Relations and Director-general of Enterprise and Innovation. In 2007 he was appointed Secretary-general. When the ministries of Economic Affairs and Agriculture were merged in 2010, Chris Buijink was appointed Secretary-general of the new ministry. In June 2013 he left the civil service to assume the presidency of the Dutch Banking Association. 
Chris Buijink is a member of the Executive Board of VNO-NCW (the Dutch Employers Federation) and Deputy Member of the SER (Social Economic Council). Chris Buijink is chairman of the Advisory Board of the Rijksakademie voor Beeldende Kunsten and also a member of the board of the Hermitage Amsterdam. 
Speaker Chris Skinner

Chris Skinner

Author and Commentator
The Finanser

Speaker Chris Skinner

Chris Skinner

Author and Commentator at The Finanser

Chris Skinner is known as an independent commentator on the financial markets and fintech through his blog, the Finanser.com, as author of the bestselling books Digital Bank, ValueWeb and its new sequel Digital Human. ValueWeb describes the impact of Fintech and how mobile and blockchain technologies are changing the face of finance in building an internet of valueAs a result of the emerging internet of value, banks have to become digitalised, and Digital Bank provides a comprehensive review and analysis of the battle for digital banking and strategies for companies to compete. Digital Human, released in March 2018, builds on these two themes but looks at the wider picture of digitalisation, and how this is a revolution as it allows everyone from the plains of Africa to the mountains of Tibet to be included.
 
In his day job, he is Chair of the European networking forum The Financial Services Club, Chair of Nordic Finance Innovation, as well as being a Non-Executive Director of the Fintech consultancy firm 11:FS.  He has been voted one of the most influential people in banking by The Financial Brand (as well as one of the best blogs), a FinTech Titan (Next Bank), one of the Fintech Leaders you need to follow (City AMDeluxe and Jax Finance), one of the Top 5 most influential people on BankInfoSecurity’s list of information security leaders, as well as one of the Top 40 most influential people in financial technology by the Wall Street Journal’s Financial News and Thomson Reuters
 
He has recently been voted Game Changer of the Year and Financial Markets Advisor of the Year by Finance Monthly, CEO of the Year by CV Magazine, FinTech Speaker of the Year by TMT Global, , FinTech Author of the Year 2018 by Acquisition International, Best Financial Markets Adviser of the Year UK, Global 100 – 2018, Most Influential CEO of the Year 2018 – UK by CV Magazine, Most Dynamic in Finance Advisory Services 2018 – France by Global Business Insight, Best Financial Markets Adviser of the Year 2018 – UK by Corporate USA Today and has been an advisor to the White House, the World Bank and the World Economic Forum.
 
Described by Seth Wheeler, Brookings Guest Scholar and Former Special Assistant to the President for Economic Policy at the White House, as “one of the most authoritative voices on Fintech anywhere”, Chris has previously written many books covering everything from European regulations in banking through the credit crisis to the future of banking.   His new book is a sister to his last book, Digital Bank.  ValueWeb describes the impact of Fintech and how mobile and blockchain technologies are changing the face of finance in building an internet of value. As a result of the emerging internet of value, banks have to become digitalised, and Digital Bank provides a comprehensive review and analysis of the battle for digital banking and strategies for companies to compete.  
 
The Financial Services Club is a network for financial professionals, and focuses on the future of financial services through the delivery of research, analysis, commentary and debate.  Founded in 2004, the Financial Services Club meets regularly in Austria, England, Ireland, Norway, Poland, Scotland, Slovakia and Sweden. 
Mr. Skinner is a regular commentator on BBC NewsSky NewsCNBC and Bloomberg about banking he is on the Advisory Boards of including B-Hive, Bankex, empowr, IoV42, Innovate Finance, Life.SREDA, Moven, Meniga, Pintail, Project Exscudo and the Token Fund; and is a Judge on many awards programs including the Asian Banker’s Retail Excellence Awards, as well as having worked closely with leading banks such as HSBC, the Royal Bank of Scotland, Citibank and Société Générale, as well as the World Economic Forum.  
Chris is known for speaking and keynote presentations at leading industry forums.  Through these keynotes, he has presented alongside many other leading world figures including Jack Dorsey, Will.i.am, Hillary Clinton, Richard Branson, Meg Whitman, Bill Gates and Sir Clive Woodward.    
Prior to founding the Finanser, Chris was Vice President of Marketing and Strategy for Unisys Global Financial Services and Strategy Director with NCR Financial Services. These roles sparked Chris’s specialisation in the future of financial services after he created the Global Future Forum in Unisys and the Knowledge Lab in NCR. 
He studied at Loughborough University in the UK and holds a Bachelor of Science in Management Sciences alongside a Diploma in Industrial Studies. He is a Fellow of the British Computer Society, a Fellow of the Institute of Management Services, an Associate of the Chartered Insurance Institute and a Chartered Insurance Practitioner.
Speaker Peter van Hees

Peter van Hees

Head of Product
Dino

Speaker Peter van Hees

Peter van Hees

Head of Product at Dino

When I look into the mirror, I see the first gray hairs and a set of early wrinkles staring right back at me. What is happening? I still feel like the same young person, with all the energy and promise of youth, heading off to his first job... but the quote “time flies when you’re having fun” rightfully applies here.

These scars of time weren’t in vain, as I have had the privilege to building up an all-round profile working for several industry leading companies: including KBC, Microsoft, Cronos, Hewlett Packard (Compaq), AB Inbev (Interbrew) and Proximus (Belgacom).

The spark in my career started as a software development consultant, and progressed over time into infrastructure architecture. I founded my first company at the age of 28, and sold it off (with a team of over 25 consultants) just before I turned 40. The management of my company was always combined with challenging consultancy assignments.

In the last 10 years I’ve gradually moved into business roles; from engagement manager (leading large development and infrastructure projects), business manager (launching and managing new start-ups), to business product owner (identifying, developing and evangelizing new products).

In the last 3 years I’ve focused on the inspiration, the ideation and specifically on the implementation of innovative initiatives in the financial sector. I have a "hands-on" and "just do it" agile approach to innovation. Contrary to many, I really enjoy difficult projects with a high level of uncertainty.

Finally, I love sharing my futuristic insights (trends/innovation/disruption), and frequently speak in public for large like-minded audiences. I'm sharing my daily research on my blog: http://abceon.be

Speaker Eric Mouilleron

Eric Mouilleron

CEO
Bankable

Speaker Eric Mouilleron

Eric Mouilleron

CEO at Bankable

Eric Mouilleron is the founder and CEO of Bankable, a global architect of modular digital banking solutions. He previously co-founded Valtech, an IT project-based consultancy, and spearheaded its transformation into a Euronext listed multinational with 12 offices in 8 countries, 1,500 staff and a peak market cap of USD 1.5+ billion, all within 6 years.

His other experiences include stints with the New York Times and Groupe Hersant. Eric holds an MBA from Grenoble Business School, France. He is fluent in French, English, Portugese and Spanish.

Speaker Esther Stegman

Esther Stegman

Head of Business and Product Development
De Volksbank

Speaker Esther Stegman

Esther Stegman

Head of Business and Product Development at De Volksbank

Esther Stegman is Head of Business Development and Product Strategy at De Volksbank in Utrecht, The Netherlands. Focused on relevant and strategy based customer centric solutions in a fast changing payments landscape. Leading role in PSD2 and Instant Payments Programmes. Operational and commercial management experience. Master in Law, University Leiden.

Product and process development is based on De Volksbank’s mission Banking with a human touch and its shared values. The mission is described in the Manifesto and is geared to the public appeal to give meaning to helpful banking. De Volksbank seeks to achieve its ambition by focusing on three pillars in the years ahead: a distinct position as a social bank, simple and efficient business operations, and a smart adopter’s innovation profile.

Ambition is to optimise this shared value by creating benefits for customers, taking responsibility for society, providing meaning for its employees and achieving adequate returns for its shareholder(s).

Speaker Frank De Poortere

Frank De Poortere

Responsible Product Management Payments Cash Management
BNP Paribas Fortis

Speaker Frank De Poortere

Frank De Poortere

Responsible Product Management Payments Cash Management at BNP Paribas Fortis

Today:
·        Member of PAYSIS at Febelfin for BNP Paribas Fortis
·        Member of different Working Group Instant Payments at Febelfin for BNP Paribas Fortis
·        Responsible for the Product Management Payments Cash Management at BNP Paribas Fortis
Past:
·        Head of IT Cash & Acquiring
·        Project Mgr SEPA DD Integration BNPPF / BNL
·        Project Mgr T24 Implementation Project BNPPF /       Postbank Ireland


Speaker Günter Benischek

Günter Benischek

Head of Social Banking Division
Erste Bank des Oesterreicheschen Sparkassen AG

Speaker Günter Benischek

Günter Benischek

Head of Social Banking Division at Erste Bank des Oesterreicheschen Sparkassen AG

Günter Benischek is currently the head of the Social Banking division of Erste Bank der Oesterreichischen Sparkassen AG.

He has been with Erste Bank since 1974. After two decades of branch management experience, he took over the chairmanship of the Employees Council of Erste Bank from 1992 to 2010 . From 1998 to 2010 he was also a member of the Supervisory Board of Erste Bank. From 1996 - 1998 he was head of the project EURO currency conversion. From 1995 - 2010 he was head of the Trade Union for Austrian Bank Employees and vice chairman of the Union of Private Employees (GPA). 

From 2005 - 2010 he was also the chairman of the European Employees Council of Erste Group. As from 2010 he is head of Social Banking. 

The aim of social banking at Erste Bank is to improve the social situation of people living in Austria by providing access to banking services. Since January 2014, Günter Benischek has been a voluntary board member of Zweite Sparkasse, and CEO of Zweite Sparkasse since 2017.

Speaker Hakan Eroglu

Hakan Eroglu

Global Open Banking Expert Lead
Accenture

Speaker Hakan Eroglu

Hakan Eroglu

Global Open Banking Expert Lead at Accenture

Hakan Eroglu is an Executive at Accenture and the Global Open Banking Expert Lead. He is an expert for PSD2 & Global Open Banking Regulation, Digital Ecosystems and Payments.
 
He brings more than 10 years of project experience in Open Banking & API strategies, building API-based business models and mobile and online payment schemes for financial institutions in Europe, Latin America and Asia.
 
Hakan is a member of the Swiss Commission for Financial Standardization (SKSF), the Berlin Group NextGenPSD2 Advisory Board, the Open Banking Working Group of the Euro Banking Association (EBA) and author of position papers, articles and consultations on PSD2, Open Banking and FinTechs. 
Speaker Henri Dewaerheijd

Henri Dewaerheijd

General Manager Belgium & Luxembourg
Mastercard

Speaker Henri Dewaerheijd

Henri Dewaerheijd

General Manager Belgium & Luxembourg at Mastercard

Henri Dewaerheijd is the General Manager for Mastercard in Belgium and Luxembourg. He is responsible for market and business development, developing relationships with the financial and retail sector and represents Mastercard with all payment stakeholders.

Henri joined Mastercard in 2000. He held multiple roles with increasing responsibility for Mastercard Europe Finance organization and in 2011 he moved with his family to the US where is was responsible for Global Financial Reporting. Before moving back to Europe in 2016, he was the Finance Officer for the Digital Payments division with responsibility for all aspects of financial management. Henri is also involved with HomeSend, a joint venture start-up located in Brussels which is active in international payments where he is the Chairman the Board.

Prior to Mastercard Henri held positions in Marketing Research at the Coca-Cola Company and FedEx.
Henri holds a Master in Business Administration from the Vlerick School (Belgium) and a Master of Science in Economics from the Catholic University of Leuven (Belgium). Henri is fluent in English, French and Dutch.

Fun-fact: While in the US in volunteered as a scout’s leader participating in the creation of a new explorer group and this without any prior scouting experience. He is therefore one of the few people that made his scouting promise in his forties. He is also an avid runner and double finisher of the NYC Marathon.
Speaker Inge Van Dijk

Inge Van Dijk

Program Manager Instant Payments
Dutch Payments Association

Speaker Inge Van Dijk

Inge Van Dijk

Program Manager Instant Payments at Dutch Payments Association

Inge is an independent interim manager and active as the program manager for the Dutch Instant Payments program since 2015.
Before that she worked for 8 years for ING as Director Payments. In her last position as Global Head of Payments & Cash Management, she was end-responsible for the development and implementation of SEPA for corporates and FI’s across Europe; and in that position also responsible for ING’s global vision & roadmap with regard to instant payments.

Prior to ING, Inge worked in various management positions in the cards and retail payments sector with equens (now equensWorldline) and with Eurocard (now MasterCard).
Speaker James Vaccaro

James Vaccaro

Director of Corporate Strategy
Triodos Bank

Speaker James Vaccaro

James Vaccaro

Director of Corporate Strategy at Triodos Bank

James is Director of Strategy at Triodos Bank – Europe’s leading sustainable bank,  and is a specialist in social and environmental finance with over 20 years senior management experience. James has advised on bond issues and share offers for leading social enterprises and charities, managed equity investments, and has been a non-executive director for a broad range of environmental and social businesses. 

James has lead many new initiatives and business ventures including setting up Triodos Bank's investment activity in the UK comprising corporate finance and crowdfunding services,  fund management and distribution. James was Managing Director of a leading public renewable energy investment company (Triodos Renewables plc – now Thrive Renewables) leading it through a period of rapid growth. 

James has served as a member of several advisory groups on sustainable finance at UK, European and international level and is author of several reports and papers on sustainable finance and impact investing. James served on the Global Steering Committee for the UNEP Finance Initiative and is one of the founding developers of the UN Principles for Responsible Banking.

Speaker Joanna Gaweda

Joanna Gaweda

Consulting Director, CRM, BI & Loyalty Solutions
Comarch

Speaker Joanna Gaweda

Joanna Gaweda

Consulting Director, CRM, BI & Loyalty Solutions at Comarch

Joanna is a highly experienced CRM consultant focusing on the appliance of BI, Loyalty, Gamification & Engagement IT tools in B2C, B2B and B2E contexts. Joanna has been involved in a number of large implementation projects for market leaders across various business sectors in Europe and Asia. She is passionate about IT and psychology with a particular interest in cases where both fields meet to bring optimal results!
Speaker Kam Chana

Kam Chana

Senior Digital Strategist
Temenos

Speaker Kam Chana

Kam Chana

Senior Digital Strategist at Temenos

A highly respected digital banking technology influencer and thought leader, Kam supports Temenos clients in navigating the digital landscape and formulating customer centric and data led strategies around customer engagement. Kam comes with an extensive background in digital transformations working in the original 1990s tech boom for pioneers like Charles Schwab Stockbrokers.

Kam has led on multiple Digital Transformation programmes for Fidelity, RBS, BlackRock and Barclays as well as supporting Fintech startups with disruptive innovation. Kam is passionate about helping banks stay at the forefront of innovation using data and digital technologies to ultimately make banking human again. 

Speaker Karine Van Keer

Karine Van Keer

Product Manager Payments
KBC Bank

Speaker Karine Van Keer

Karine Van Keer

Product Manager Payments at KBC Bank

Hi, I am Karine Van Keer. I started my professional career as management trainee at Makro. 
After having tasted of the 'cash & carry' world, I switched to bikes and worked 3,5 years as Sales Office Manager at Batavus. 
 
In 2007 I joined KBC Bank and was immersed in the fascinating world of payments. 
I started as a product manager in the domain of credit transfers. After the implementation of SEPA I made the switch to Cards. 
 
Today, with our team of product managers, we no longer work product driven. Our key focus is the development of user-friendly payment solutions, 
taking into account the rapidly changing world around us and the changing needs of our customers.

Speaker Kristine De Lepeleire

Kristine De Lepeleire

General Manager
UCV/CEC

Speaker Kristine De Lepeleire

Kristine De Lepeleire

General Manager at UCV/CEC

In October 2015, Kristine started working at Febelfin and the CEC and 1 year later she was appointed General Manager of the CEC, the Belgian Clearing & Settlement system for retail payments.

Following a decision by the Febelfin Payments Council, the development of instant payments in Belgium was assigned to the CEC. Kristine is program manager and since 2017 fully dedicated to the CEC.

Prior to working for Febelfin and the CEC, Kristine worked for KBC Bank where she had different management positions, mainly in the payments business.

Speaker Laurent Marochini

Laurent Marochini

Head of Innovation
Société Générale Luxembourg

Speaker Laurent Marochini

Laurent Marochini

Head of Innovation at Société Générale Luxembourg

Prior to joining SG, Laurent worked at BNP Securities Services in Luxembourg as a Middle Office Derivative Products. He joined in 2000 the Credit Suisse Private Banking as Head of Settlement Operations & Client Service and entered the Societe Generale in 2006 as a Risk Manager, and then became Head of Innovation & Quality. Laurent  was  twice 2nd Worldwide Best Innovation Maker of Societe Generale, he is also Co Chairman of the Working Group Blockchain & Crypto Currencies at ALFI and Member of the Fintech & Digital  Executive Committee.

In 2017, Laurent has been awarded  among the Top Fintech Leader in Luxembourg (Infinance).

Laurent is also Head of the Innovation Lab #LePlateauLux, inaugurated in September 2018.

Speaker Luc Gillain

Luc Gillain

Partner
FinFlag

Speaker Luc Gillain

Luc Gillain

Partner at FinFlag

Luc has more than 20 years’ experience, in multiple geographies (Europe, UK, US), with leading financial services and payment companies focused on digital transformation, partnerships w/ Fintech & GAFA, ...

Currently, Luc uses his passion, rigor & energy combined with his financial sector knowledge and transformation experience to support companies facing digital opportunities to shape their strategy and to develop new business models such as customer centric payment experiences.

Most recently he worked for MasterCard where he held several senior roles in Europe, the UK and the US. Amongst other he was Chief Finance Officer Digital Payments leading the strategic digital reorientation, introducing MasterPass digital wallet and tokenization services. He was also Member of MasterCard Europe Exco leading the EU-mandated separation of MasterCard Europe into 2 independent organizations.

He has also been a Non-Executive Director for Mobile Financial Services, a Fintech in LAC

Prior to MasterCard, he worked as consultant for PwC and for Citibank.
Speaker Helle Reiff Koggersboel

Helle Reiff Koggersboel

Senior Payments Executive
Worldline Nordics

Speaker Helle Reiff Koggersboel

Helle Reiff Koggersboel

Senior Payments Executive at Worldline Nordics

Helle is responsible for business development in the Nordics for account based payments and CSM services. She has more than 20 years of experience in product development, strategy execution and consulting within payments, e-invoicing, digitization and PSD2 related services.

In her current role, she focuses on how banks can remove compliance constraints to enable banks to develop  innovative services to their customers.

She has participated in several national and international clearing and settlement related working groups, including the EACHA innovation group, EBA Clearing, ECB led Task forces and public digital initiatives. Prior to her current position at Worldline, she held a number of positions at Nets within the account to account payments area, responsible for product development & management, including Programme Manager for the implementation of the Danish CSM solutions for Instant Payment and for the new Intraday solution.

Speaker Dr Anino Emuwa

Dr Anino Emuwa

Managing Director
Avandis Consulting

Speaker Dr Anino Emuwa

Dr Anino Emuwa

Managing Director at Avandis Consulting

Dr Anino Emuwa replaces Martha Mghendi-Fisher, who is excused for personal reasons.
Dr Anino Emuwa is founder and managing director of Avandis Consulting, France, a finance and strategy boutique consultancy. She has over 25 years’ experience in the banking sector and management consultancy. A former corporate banker with Citibank, Anino is an experienced non-executive director and most recently, she was on the board of Nigeria Mortgage Refinance Company PLC where she chaired the audit committee and the board lead for strategy.
Anino has a strong interest in fintech innovation particularly in driving financial inclusion. She is a director and investor in Myidentitypay.com, a soon-to-be launched Fintech app for simplifying banking transactions. She was a director of EFInA, a financial inclusion organisation funded by Bill and Melinda Gates Foundation and U. K’s DFID, which provides grants to fintech companies including a $2 million grant to PagaTech, a mobile money tech company. Anino has attended specialised Fintech leadership training at University of Cambridge Judge Business School and Frankfurt School of Finance and is an AACSB certified business school instructor. Her doctorate was on SME finance.
Dr Emuwa is also a women business leadership expert. She is the creator and convenor of several communities for women in including: Women Business Owners Network (WBON), Women CEOs Network (WCON), Women at World Economic Forum 2019 (WAWEF19), Africa Women CEOs Network (AWCN), a Linkedin Group. She is the Chairperson of the Governance Committee of Women in Finance NG and is a business coach and mentor for Cartier Women’s Initiative Awards and the Cherie Blair Foundation.

Speaker Natalie Staniewicz

Natalie Staniewicz

Head of Digitalisation & Innovation
ESBG-WSBI

Speaker Natalie Staniewicz

Natalie Staniewicz

Head of Digitalisation & Innovation at ESBG-WSBI

Natalie Staniewicz leads the Innovation & Business Development activities of WSBI-ESBG, a global network of savings and retail banks with around 110 members in some 80 countries worldwide. She has built up the WSBI-ESBG Innovation & Digitalisation Hub to foster strategy exchange, best practice sharing and policy discussions on digitalisation in finance. Natalie runs projects in the field of innovation and business model change, develops partnerships with fintech companies and digitalisation stakeholders and fuels strategy development opportunities for the global WSBI-ESBG network. Members include amongst others Swedbank, CaixaBank, German Savings Banks, BPCE in France, State Bank of India, Austrian Savings Banks, Erste Group and others.  

Natalie is also the Ambassador for Fintech Ladies Belgium, a new venture of the international network for women in financial technology. Passionate about banking, fintech and innovation, she has spent the last few years working in diverse projects helping banks with their strategic challenges at the level of Management, International Business, IT, Marketing and Innovation. Natalie is a graduate of Business Economics at UCL (UK) as well as Political Science and Economics studies at the University of Vienna. Prior to her work at WSBIESBG, she has been engaged in project and campaign management for various international organisations and associations including the European Commission.
Speaker Nicola Simeone

Nicola Simeone

Head of Professional Services
Auriga

Speaker Jacques Pütz

Jacques Pütz

CEO
LUXHUB

Speaker Jacques Pütz

Jacques Pütz

CEO at LUXHUB

Between 1998 and 2004 Jacques was founder/owner of the first Social media platform in Luxembourg. His website was the most visited site in Luxembourg for several years by convincing their users with regular innovative ideas. Between 2007 and 2017 Jacques was Deputy Head of the Electronic Banking Development Team of BCEE ( Banque et Caisse d’Epargne de l’Etat). In 2012 Jacques received the Young ICT Talent of the Year Award and in 2017 his team won the ICT “Team of the Year” Award. In 2018 Jacques joins LUXHUB as CEO, an European Open Banking Platform founded by 4 major Luxembourgish Retail Banks.
Jacques has a strong experience in Electronic Banking, Innovation, Social Media and love to transpose non-standard outstanding ideas.
Speaker Marijke Koninckx

Marijke Koninckx

Product Marketing Manager
BPC Banking Technologies

Speaker Marijke Koninckx

Marijke Koninckx

Product Marketing Manager at BPC Banking Technologies

Marijke Koninckx is Product Marketing Manager at BPC Banking Technologies. Based in Belgium, she has over 16 years of experience in the financial technology industry. Before joining BPC Banking Technologies, she held a variety of roles including product management, project management and product marketing at various payment software vendors. 

She covers a broad spectrum of payments related subjects such as retail and wholesale payments, open banking, online/digital banking, mobile wallets, dispute management and chargeback processing.
Speaker Philip List

Philip List

Director of the Financial Life Park
Erste Group Bank

Speaker Philip List

Philip List

Director of the Financial Life Park at Erste Group Bank

In October 2015 Philip List (50) was appointed director of the Erste Financial Life Park. “FLiP” for short, is a state of the art facility with the goal of improving the financial capabilities of children and young adults.
The manner in which knowledge is imparted at FLiP is globally unique, due to a combination of multimedia, digital and personal instruction. Every visitor receives a so-called wallet, a specially configured tablet, which serves as an interactive guide through the different stations. Every tour is led by a knowledge mediator

FliP is the Financial Education Initiative in the CEE region Erste Group is active in. Philip  has gained a lot of experience in the past years in diverse management positions within Erste Group. From 2009 to October 2015 he was Head of Group Marketing . 

Speaker Rigo Van den Broeck

Rigo Van den Broeck

Senior Vice President Cyber & Intelligence Solutions Europe
Mastercard

Speaker Rigo Van den Broeck

Rigo Van den Broeck

Senior Vice President Cyber & Intelligence Solutions Europe at Mastercard

Rigo Van den Broeck heads the MasterCard’s Cyber & Intelligence Solution team in Europe. In this role, he is responsible for leading the region’s Safety & security & switching product strategy and developing the go-to-market approaches. He’s looking after strategic product areas like delivering fraud decisioning, complaint management, authentication (f.e. PSD2 compinace & EMV 3DS), network & connectivity solutions across the entire payment value chain. With a focus gaining of domestic relevance of MC via ‘switching’ and the services offering by building & selling simple, smart & safe Cyber & Intelligence Solutions across Europe (from Portugal to Russia).

Rigo Van den Broeck has 25 years of card & payment industry experience. Over this period, his experience has ranged from product and market development over different type of ‘change’ projects driving international integration, opening new business lines, product innovation. He joined MasterCard in 2006 in a newly created ‘switching’ business development role in Europe, where he build the team to drive revenue growth. With his team, he developed a go to market strategy for value add solution driving 30+% yearly revenue growth for the region.
Before joining MasterCard, he worked over 9 years in KBC bank within the cards & payment division with responsibilities across Europe & represented KBC in product development projects at market level. He has also participated in many merger and acquisition (buying & selling) projects within MC & in retail banking.
Mr. Van den Broeck holds a Master in Applied Economics (with a major in marketing) as well as degrees in Psychology & Education, all from the Catholic University of Leuven.
Speaker Scott McInnes

Scott McInnes

Partner
Bird & Bird

Speaker Scott McInnes

Scott McInnes

Partner at Bird & Bird

Scott is one of the leading experts in Europe regarding the regulation of payments. He has more than 15 years' experience of competition law and payments regulatory law. He provides day-to-day legal advice on a broad range of competition law issues and regulatory issues impacting the payments sector in particular, including PSD2, Regulatory Technical Standards (RTS), the Interchange Fee Regulation (IFR), the EU Cross-Border Regulation, Dynamic Currency Conversion (DCC), the European Banking Authority (EBA)guidelines for the security of Internet payments, etc.

Before joining Bird & Bird LLP, Scott was Senior Regulatory Counsel at Mastercard, where he handled competition law investigations, private actions for damages, legal advice on various regulatory developments, as well as legal support to lobbying initiatives.

Before that, he was in the competition law department of Jones Day, where he worked extensively on matters regarding financial services, in particular the payment sector.

Scott was recently recognized as a "Future Leader" (under 45) by Who's Who Legal, and received the 2017 Client Choice Award.
Speaker Steven Geclowicz

Steven Geclowicz

Country Manager Belgium
Revolut

Speaker Steven Geclowicz

Steven Geclowicz

Country Manager Belgium at Revolut

Born and raised in Antwerp and then studied Business in London and Hong Kong. After working in consultancy in Abu Dhabi I decided to look for a young and dynamic working environment.

Developed Deliveroo in a couple of Belgian cities and today at the head of Revolut Belgium.
Speaker Tamaz Georgadze

Tamaz Georgadze

CEO
Raisin

Speaker Tamaz Georgadze

Tamaz Georgadze

CEO at Raisin

Raisin co-founder and CEO Tamaz Georgadze is focused on partner bank acquisition, business development, and legal and regional expansion efforts. Prior to building and scaling Europe’s leading marketplace for deposit-insured savings products and investments, Tamaz spent ten years with McKinsey & Co., the last three as a Principal leading McKinsey's Savings and Investment products service line for EMEA countries, serving some of the largest retail, universal and wholesale banks in Europe and Asia. 

His core areas of expertise were performance management/organization, deposit gathering, direct banking, branch transformation, SME strategy and regulation. He holds a PhD in agricultural economics and honors law degree from the University of Giessen as well as an international economics degree from Tbilisi State University.
Speaker Vivek Bajaj

Vivek Bajaj

Global Vice President
Watson by IBM

Speaker Vivek Bajaj

Vivek Bajaj

Global Vice President at Watson by IBM

Vivek is the Global VP of Solutions for IBM Financial Services. He leads a worldwide team of experienced Sales, Technical Sales and Industry consultants who work with major financial institutions to deliver pre-built industry specific solutions in the areas of risk & compliance, client insight, payments & counter fraud.
Alongside his leadership responsibilities Vivek works directly with C-suite executives to share best practices based on his two decades of expertise in financial services. He has personally driven strategic transformation initiatives by leveraging cognitive & advanced analytics at major financial institutions in the recent past. In particular he has an in-depth understanding of financial services use cases around customer centricity, risk & compliance (regtech) and payments.

Vivek has played numerous roles directly related to the financial services industry over the last several years. Directly prior to his current role Vivek led the WW Financial Services Analytics team for IBM. In the years before that Vivek has held a number of leadership positions in financial services including managing the client executive relationship with a top-10 financial institution and heading a strategic consulting practice for financial services globally. He also setup up and grew a financial services sales & delivery practice at Microsoft in the past.

He is recognized as an industry expert and invited to speak at a multitude of industry executive roundtables, technology conferences and universities to highlight real world financial services and big data use cases. Vivek is also regularly interviewed and published by industry journals and think tanks.
Vivek is a recognized IBM management and sales leader with numerous awards and citations. He is an economics and management university graduate from the University of Mumbai and has a post graduate MBA degree from Henley Business School, UK.

When not at IBM, Vivek is passionate about sports, travel and spending time with his family.
Speaker Yvonne Duits

Yvonne Duits

Product Owner Payments
ABN AMRO

Speaker Yvonne Duits

Yvonne Duits

Product Owner Payments at ABN AMRO

Yvonne has been working for ABN Amro 9 years. In her current role as Product Owner Payments, Yvonne is leading the strategy and development for Digital Payments.

Last November she announced that ABN Amro is launching contactless payments with wearables for all its retail customers. Customers are offered a choice in various wearables from Garmin and Fitbit smartwatches to passive wearables like a ring or bracelet.

In the past 12 months, 500 ABN Amro customers have experimented with these wearables and their responses have been hugely favourable: no less than 80% of test users preferred wearables to a regular bank card.

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